Hello & Welcome to the Product Support Page,
Thank you for purchasing a product from me. I really appreciate it!
If you have a question about a product that you have not yet purchased, please check the F.A.Q at the bottom of the product-specific sales page.
For already purchased products, reference the page below.
- 99% of product support questions are answered on this page.
- In the case that you would still like product support, after reading the page below, I’d be happy to help you out:)
Usually, I’m out backpacking & taking photos, in the middle of nowhere, without an internet connection.
I take pride in personally helping each of my customers. Your support email will be answered within 15 business days, maximum.
Thanks for Your Time & Talk to You Soon,
Table of Contents
I have provided answers to many of the common email support questions below. Select your course, product or question below.
Courses & Memberships Purchased in 2018 or Later
I have provided answers to many of the common email support questions, below, which allow you to log in to your course or membership for the first time.
Once you login to your course or membership, there are extensive directions & FAQ inside, which will answer any remaining questions that you may have.
I Never Received My Course / Digital Products
Sorry to hear that you didn’t receive your products. I’m happy to help you out.
Products are instantly delivered to the email address used to purchase, which was entered during checkout.
In most cases, there was a typo made to the email address during checkout, which causes the non-delivery.
If you purchased a digital video course, in 2018 or later, read the, “Video Courses & Memberships Purchased in 2018 or Later”, section above, prior to this one.
For all other courses & workshops, read the directions below.
Photograph the Night Sky eBook
Star Photography Photoshop Actions
How to Contact Me for Product Support
Please make sure to read all of the directions above, at least twice, prior to contacting me for support. I’m happy to help, but many times the answer is contained on this page:)
CONTACT DIRECTIONS – READ ME!
Your support email will be answered within 15 business days, maximum.
Enjoy the Day & Talk to You Soon,